Appointment Setter / Inside Sales

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<p>We are looking for a confident, highly fluent English-speaking <strong>Appointment Setter</strong> to join our <strong>public adjusting firm</strong>.</p> <p>We work with homeowners throughout the United States who may need assistance <strong>filing and navigating property insurance claims</strong>. Your primary responsibility will be communicating with potential clients who have already responded to our outreach.</p> <p>You will use our proven system to answer text messages, qualify interested homeowners, make calls when necessary, and schedule appointments for our field representatives/public adjusters.</p> <p><strong>What you'll be doing:</strong></p> <p>• Responding to homeowners who engage with our outreach regarding potential property insurance claims<br>• Speaking with homeowners who may need assistance filing an insurance claim for damage to their property<br>• Calling interested or potentially interested homeowners when needed<br>• Following our existing scripts and proven appointment-setting system<br>• Answering basic questions and handling objections naturally<br>• Qualifying potential clients and identifying homeowners who may have a valid reason to file a property insurance claim<br>• Scheduling qualified appointments for our field representatives/public adjusters<br>• Updating leads and appointments inside our CRM</p> <p><strong>Who we're looking for:</strong></p> <p><strong>Near native American spoken English is REQUIRED.</strong></p> <p>We are specifically looking for someone who is extremely comfortable communicating with American customers and understands U.S. conversational culture. You should be able to have a natural conversation rather than simply read from a script.</p> <p>You do <strong>NOT</strong> need to live in the United States.</p> <p>Experience working with U.S. customers is strongly preferred. Previous experience in appointment setting, outbound sales, call centers, roofing, insurance, public adjusting, real estate, home improvement, or other U.S. home-service industries is a major plus.</p> <p>You should be:</p> <p>• Confident on the phone<br>• Persuasive without being overly aggressive<br>• Comfortable handling objections<br>• Reliable and consistent<br>• Comfortable using a CRM and learning new software<br>• Able to follow a system while still sounding natural<br>• Available during U.S. business hours</p> <p><strong>Compensation:</strong></p> <p>This position offers a <strong>$1,000 monthly base salary plus performance-based commission.</strong></p> <p>In addition to the base salary, you will earn <strong>$200 for every lead that results in a signed client.</strong></p> <p>Our performance expectation is approximately <strong>10 signed clients per month</strong>. At that level, compensation would be:</p> <p>• Base Salary: <strong>$1,000/month</strong><br>• 10 Signed Clients × $200: <strong>$2,000 commission</strong><br>• Expected Total Monthly Compensation: <strong>$3,000</strong></p> <p>There is no set limit on commission—the more qualified leads you convert into signed clients, the more you can earn.</p> <p>We provide the leads, systems, scripts, and workflow. Your responsibility is to communicate with homeowners, identify and qualify potential clients who may need assistance with a property insurance claim, and consistently generate quality appointments that our in-person representatives will work to convert into signed clients.</p> <p><strong>IMPORTANT — Please include the following with your application:</strong></p> <p>Along with your résumé and a brief description of your relevant experience, please submit a <strong>2–4 minute audio or video recording speaking in English.</strong></p> <p>In your recording:</p> <ol> <li> <p>Introduce yourself.</p> </li> <li> <p>Tell us where you're currently located.</p> </li> <li> <p>Describe your previous sales, appointment-setting, insurance, or U.S. customer-service experience.</p> </li> <li> <p>Tell us about the types of American customers you've communicated with.</p> </li> <li> <p>Explain why you believe you'd be successful in this position.</p> </li> </ol> <p><strong>APPLICATIONS SENT WITHOUT A VOICE OR VIDEO RECORDING WILL NOT BE CONSIDERED</strong></p> <p>Please speak naturally. <strong>Do not read a prepared script.</strong> We are evaluating communication ability, confidence, conversational English, and overall customer-facing presence.</p> <p>Candidates who perform well will be invited to a short interview.</p> <p>We're looking for people who want to become long-term members of our team. As our operation grows, there will be opportunities for our strongest performers to take on additional responsibilities.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...