Customer Advocacy Specialist - Remote Work

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<p>At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.</p><p>Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.</p><p>When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.</p><p><br></p><p>Customer Advocacy Specialist at BairesDev</p><p><br></p><p>We are looking for a Customer Advocacy Specialist to support the identification, development, and activation of customer advocates across our client base. You will help produce social proof assets and maintain relationships with key advocates to amplify the brand's credibility in the market.</p><p><br></p><p>What You'll Do:</p><p><br></p><p>- Identify and recruit customer advocates from the existing client base through proactive outreach and collaboration with account teams.</p><p>- Coordinate the production of case studies, testimonials, video stories, and peer review submissions.</p><p>- Manage the day-to-day operations of the customer reference program, including tracking requests and fulfillment.</p><p>- Maintain and update the customer advocacy database, ensuring advocate profiles and assets are current.</p><p>- Support the planning and execution of customer appreciation initiatives and advocacy events.</p><p>- Work with marketing and sales teams to deploy advocacy content at the right stages of the buyer journey.</p><p><br></p><p>What we are looking for:</p><p><br></p><p>- 3+ years of experience in customer advocacy, client marketing, or customer success.</p><p>- Experience coordinating case study and testimonial production from interviews through final approval.</p><p>- Strong relationship management skills with the ability to engage and motivate customers as brand advocates.</p><p>- Organized and detail-oriented with experience managing reference pipelines and content assets.</p><p>- Familiarity with CRM tools and advocacy platforms to track program activity and outcomes.</p><p><br></p><p>How we make your work (and your life) easier:</p><p><br></p><p>- 100% remote work.</p><p>- Work-from-home hardware setup.</p><p>- Flexible hours - make your schedule.</p><p>- PTO, parental leave, and other special leaves.</p><p>- An excellent compensation package— well above the market average.</p><p>- Healthcare coverage (Vision and Dental).</p><p>- Life Insurance.</p><p>- 401K Plan.</p><p>- You can grow at the speed of your learning curve.</p><p>- Diverse and multicultural work environment.</p><p>- An innovation-driven environment that provides the support and resources for its professionals to thrive.</p><p><br></p><p>Join a global team where your unique talents can truly thrive and make a significant impact!</p><p>Apply now!</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...