Customer Sales Representative (REMOTE)

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<figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/gallery_picture-v6/image_uploads/b3516b06-1492-4fef-9492-588496448aec/original.png" alt="Untitled design.png" title="" data-alignment="left"></figure><h3>🤩CUSTOMER SALES REPRESENTATIVE (REMOTE)</h3><h5>Be the voice of connection. Drive growth. Empower independence.</h5><h5>Are you passionate about making a real difference in people’s lives while helping a business thrive? Join us as a Contact Centre Representative, where your communication skills, commercial instinct, and empathy will help customers access life-enhancing telecare solutions—while you play a key part in our sales and retention success.</h5><h5>🕰️Hours: 37.5 <strong>hours per week</strong></h5><h6>📅Shift pattern: working 5 days a week, between Monday and Sunday, an 8-hour shift (including 30-minute unpaid break) between 08:00 - 20:00 </h6><h6>💸 <strong>Salary:</strong> £24,979.50 per annum (£12.81 per hour) plus PRP. OTE up to £33,379.50 annually.</h6><h6>📍Location: REMOTE</h6><h6>📆Start Date: 1st June 2026</h6><p><strong>INTERVIEW DATES: 20/05/2026 to 22/05/2026</strong></p><p><strong>CLOSING DATE: 19/05/2026 - You'll be asked to complete an online TestGorilla assessment before you can proceed to the interview. Please check your spam folder in your inbox.</strong></p><h6><strong>⭐</strong><span><strong>Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.</strong></span></h6><h5>😎Appello Perks </h5><ul><li><p>233 hours holiday rising to 248 hours with length of service. This includes bank holidays that you will work if rota'd.</p></li><li><p>We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more</p></li><li><p>24/7 employee assistance programme with an easily accessible app!</p></li><li><p>Family and friends’ discounts on our services & products</p></li><li><p>Pension Scheme, up to 3% Company matched</p></li><li><p>Free on-site parking</p></li></ul><h3>👇<strong>ABOUT YOU</strong></h3><p>You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance. You’re confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities.</p><p>You’re tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win-win outcomes. Self-driven and resourceful, you’re ready to exceed targets and raise the bar for quality and productivity.</p><p>Bonus points if you’ve worked with third-party payment platforms or know your way around C365 products—but if not, you’re eager to learn and grow.</p><h3>✔️WHAT YOU'LL DO</h3><p>In this dynamic, commercially-focused role, you’ll:</p><ul><li><p>Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care</p></li><li><p>Generate and convert sales leads through proactive outreach and effective engagement</p></li><li><p>Provide accurate product information and tailored recommendations</p></li><li><p>Build strong customer relationships to encourage repeat business and loyalty</p></li><li><p>Identify and promote upgrade opportunities that enhance safety, independence, and quality of life</p></li><li><p>Clearly explain the benefits of upgraded devices and services</p></li><li><p>Achieve and exceed individual and team sales targets, KPIs, and revenue objectives</p></li><li><p>Spot upselling and cross-selling opportunities in every interaction</p></li><li><p>Prepare accurate quotations, process orders, and ensure timely follow-up</p></li><li><p>Maintain up-to-date knowledge of products, services, and market trends</p></li><li><p>Record all sales activity and customer interactions in our CRM</p></li><li><p>Collaborate with colleagues across operations, marketing, and customer service for a seamless journey</p></li><li><p>Contribute to continuous improvement by sharing feedback on customer needs and market opportunities</p></li></ul><h3>📝<strong>YOUR DAY TO DAY WILL INCLUDE</strong></h3><ul><li><p>Engaging with customers to resolve queries and promote solutions</p></li><li><p>Negotiating and closing sales that balance customer needs with business goals</p></li><li><p>Keeping accurate records of all interactions and agreements</p></li><li><p>Monitoring and following up on sales pipelines and upgrade opportunities</p></li><li><p>Escalating complex cases when needed</p></li><li><p>Staying compliant with policies, regulations, and service standards</p></li><li><p>Hitting performance targets across sales, quality, and customer satisfaction</p></li><li><p>Handling challenging conversations with empathy and professionalism</p></li><li><p>Sharing insights and collaborating with your team to drive success</p></li></ul><h3><strong>READY TO APPLY ✅</strong></h3><p>If you are interested in this role please upload your <strong>CV </strong>and answer a few questions about yourself. For more hints and tips check out our guide<a target="_blank" href="https://careers.appello.co.uk/pages/hiring-process"> here</a>!<br></p><h3>OTHER INFORMATION</h3><p>This is an exciting time at <strong>Careline365</strong> part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.</p><p>We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.</p><p>If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.<br></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...