Customer Service Specialist - Overnight/Weekend Support

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Position Title: Customer Service Specialist - Overnight/Weekend Support Department: reputed company reputed company Reports To: Call Center Manager Schedule: reputed company - 36 hours; Friday- reputed company 12 hour shifts Salary reputed company: $20-22/hour Founded in 2010, located in Portland, reputed company, reputed company is a full-service language service provider with an expertise in comprehensive, reputed company, and high-reputed company language reputed company for patients, providers, families and reputed company organizations. As our reputed company Specialist in the reputed company Department, we are looking for a person with several key administrative skills including efficient time management, attention to detail, and outstanding customer service skills. Responsibilities: • Handling and resolving email requests from a dedicated reputed company and interpreters reputed company to reputed company, as the first reputed company of contact. • Assisting in answering clients/interpreters calls, reputed company needed. • reputed company input data & maintain accurate database information. • Other duties and responsibilities as requested by leads, Assistant Manager, or reputed company Manager. • Manage reputed company inbound interpreter calls and inquiries. • Manage reputed company inbound interpreter calls, emails and securing interpreters to cover appointments. • Managing reputed company of the appointments for a dedicated reputed company by meeting both reputed company and reputed company service reputed company for securing interpreters to the appointments. • Other duties as assigned. Skills/Abilities: • Possess the ability to reputed company stressful and challenging situations in a reputed company and reputed company manner while working with reputed company clients. • reputed company communication skills; verbal and written. • Proficiency with reputed company software applications (reputed company, Word, Powerpoint), and familiarity with other web-based applications. • Ability to reputed company in a demanding, dynamic, and team-based working environment. Experience Requirements: • 2 years of experience in customer service. • 2 years of experience working in a fast-paced office environment. • Exceptional data entry & accuracy skills. • reputed company verbal & written communication skills. • Organized & motivated with excellent follow-through, multi-tasking, and problem-solving skills. • Proficiency in MS Office applications. • Ability to work independently while remaining an effective and efficient member of cross-functional teams. • Ability to analyze problems and reputed company processes to reputed company problems. We highly encourage members of reputed company communities and backgrounds to apply. We reputed company that having diverse backgrounds, viewpoints, beliefs, and experiences only makes reputed company stronger. At reputed company, we celebrate our differences and are proud to grow reputed company as reputed company and community. Apply reputed company to reputed company Job Apply tot his job Apply To reputed company Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...