Director of Eligibility – Encounters

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Job Description:

  • Understand business and IT strategy and ensure required skills and capabilities are available
  • Lead continuous improvement, IT analysis initiatives and special projects across application portfolios
  • Establish best practices for requirements gathering, analysis, design, testing and implementation
  • Partner across the organization to identify business process improvements and translate them into scalable, efficient and automated systems improvements
  • Own delivery, testing and validation, rollout and training, issue triage and resolution
  • Apply Critical Thinking, Lean Management, ITIL, Design Thinking and structured systems analysis and design
  • Establish, track, measure and refine process metrics
  • Act as a trusted advisor across business and technical teams
  • Foster user-centric design culture and principles
  • Clarify project vision, align design with deliverable goals and communicate vision across the organization
  • Oversee analysis, design and testing practices
  • Maintain data integrity across multiple systems and resolve inconsistencies
  • Mentor and empower the IT Analysis team
  • Hire, develop, engage, motivate and manage managers and individual contributors
  • Develop and coach future leaders

Requirements:

  • 10+ years of related experience
  • Experience working with Agile and Lean methods
  • Experience moving across different IT departments to gain broader business/industry perspective
  • Ability to collaborate across the organization and execute hands-on
  • Ability to explain technical issues to technical and business partners
  • Ability to solve difficult business problems
  • Excellent project management, interpersonal and organizational skills
  • Ability to drive and implement ideas in a constantly changing environment
  • Experience leading technically challenging, cross-functional projects from inception to implementation
  • Demonstrated ability to build skills within the team
  • Evolving executive presence
  • Experience dealing with ambiguity, solving complex problems and scaling effectively across a large organization and highly distributed team
  • Excellent communication skills and ability to adapt messages to technical and business audiences
  • Bachelor's degree or equivalent combination of education and work experience may be considered
  • Bachelor's degree in Computer and Information Science

Benefits:

  • Short-term incentives may be available
  • Comprehensive benefits package
  • Broad range of health, life, voluntary and other benefits and perks
  • Benefits and perks supporting physical, mental, emotional and financial wellbeing
  • Equal Opportunity Employer
  • Tobacco-free workplace
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...