[Hiring] Patient Success Representative @ResMed

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Role Description

Ready to Make a Difference from Home with Brightree by ResMed? Join our remote Patient Success Representative team and play an important role in helping patients receive the medical supplies they need to stay healthy and succeed with their therapy. You'll connect with patients, provide exceptional service, answer questions, and assist with ordering essential healthcare products—all while working from home.

  • Start Date: October 19, 2026
  • Compensation: $17.00 per hour - additional pay differential for Spanish bilingual proficiency.
  • Location: Fully Remote (U.S.) - preference for candidates in CST and MST time zone due to shift availability.
  • Work Schedule: Full‑time, Monday–Friday (40 hours/week) with an 8‑hour shift between 9:00 a.m. and 9:00 p.m. CST, including two paid 15‑minute breaks and one unpaid 30‑minute lunch.
  • This role requires daily phone‑based work on a fixed schedule with minimal flexibility.

Requirements

  • Remote Work Requirements: This position is remote and requires a HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload. Satellite, cellular, and 5G connections are not supported. Candidates will be asked to complete a brief internet speed test during the interview process.
  • Training Requirements: Initial training and onboarding schedule is conducted Monday through Friday, from 8:00 a.m. to 4:30 p.m. CST. To ensure compliance and confirm a secure, professional work environment, team members are required to remain on camera with microphones unmuted throughout training sessions.

A Day in the Life

  • Handle a high volume of primarily outbound calls, ensuring patients receive the healthcare supplies needed to support their ongoing care.
  • Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously.
  • Partner with internal teams to resolve patient and order-related issues.
  • Meet established performance goals for productivity, quality, and service excellence.
  • Perform additional duties as assigned.

Qualifications

  • High school diploma and at least 1 year of customer service and/or sales experience required.
  • Strong verbal and written communication skills with a customer-focused approach.
  • Self-motivated, adaptable, and able to troubleshoot and navigate changing priorities.
  • Detail-oriented with a strong focus on accuracy and data entry quality.

What Success looks like

  • Achieving goals related to attendance, productivity, quality, and order accuracy, including handling 100+ calls daily, maintaining an average talk time of four minutes, and meeting sales-per-hour targets.
  • Delivering exceptional customer service and supporting positive patient experiences.
  • Managing patient orders accurately with strong attention to detail.

Benefits

  • Fully remote work environment
  • Comprehensive medical, dental, and vision benefits
  • 401(k) with company match
  • Paid time off and company holidays
  • Career growth opportunities within a global healthcare technology leader
  • The opportunity to make a meaningful impact on patients' lives every day

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. A reasonable estimate of the current base range for this position is: $17/hr.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

We commit to respond to every applicant.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...