Internet Sales Specialist (A–Z Sales) | High-Performance Automotive | East Coast Toyota

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About the position

East Coast Toyota is seeking a high-performing Internet Sales Specialist to manage the entire customer journey — from the first digital inquiry to final delivery. This is not a traditional BDC role. We are looking for a professional who can engage, build value, structure deals, and close customers remotely, creating a seamless, modern buying experience before they ever walk into the showroom. You will be responsible for owning your leads from A–Z, ensuring no opportunity is missed and every customer receives a high-level, professional experience. What Makes This Role Different: You are not just setting appointments — you are selling. You will own the customer relationship from start to finish. You will be expected to structure deals and secure commitments remotely. You will play a direct role in gross profit generation and customer retention.

Responsibilities

  • Respond immediately to all internet, phone, and digital inquiries
  • Build rapport and establish trust through phone, text, and email communication
  • Conduct full needs assessments to match customers with the right vehicle
  • Present vehicle options, pricing, and payment structures remotely
  • Handle objections and guide customers through the buying process
  • Ask for the deposit and secure the deal prior to showroom visit
  • Coordinate showroom appointments for final delivery and paperwork
  • Maintain complete and accurate CRM records for all interactions
  • Follow up consistently to maximize closing ratios and customer retention
  • Work closely with sales management to ensure deal structure and profitability
  • Manage high-volume lead flow with no missed opportunities
  • Maintain strict CRM discipline and follow-up processes
  • Drive appointment show rates and closing ratios
  • Contribute to gross profit through proper deal structuring
  • Execute consistent follow-up for unsold leads and past customers
  • Support internal marketing efforts through database engagement and retention

Requirements

  • Previous automotive sales or high-performing BDC experience required
  • Strong phone presence and ability to build value remotely
  • Proven ability to close, not just set appointments
  • Highly organized and process-driven
  • Experience working in CRM systems (VinSolutions, Eleads, Reynolds, etc.)
  • Strong written communication (text/email) skills
  • Competitive, self-motivated, and results-driven mindset

Benefits

  • Aggressive compensation plan with strong earning potential
  • Performance-based bonuses tied to appointments, shows, and sales
  • Medical, dental, and vision benefits
  • 401(k) retirement plan
  • Paid time off
  • Employee vehicle purchase program
  • Career advancement opportunities — we promote from within
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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