Level 1 IT Technician

Other Jobs To Apply

Job Information

  • Date Opened 10/20/2025
  • Job Type Full time
  • Industry Technology
  • Remote Job

Job Description

This is a remote position.

We are seeking a proactive and customer-focused Level 1 IT Technician to provide first-line technical support to internal users. The ideal candidate will have strong troubleshooting skills, excellent communication, and a foundational understanding of IT systems, hardware, and software.

This role serves as the initial point of contact for IT support issues and is responsible for logging, troubleshooting, and resolving or escalating incidents in a timely and professional manner.


Key Responsibilities:

  • Respond to incoming support requests via phone, email, ticketing system, or in-person.
  • Provide technical support for desktops, laptops, printers, mobile devices, and peripherals.
  • Troubleshoot hardware, software, and basic networking issues.
  • Set up and configure new user accounts, workstations, and equipment.
  • Install, update, and maintain software applications.
  • Maintain accurate documentation of issues, solutions, and processes in the help desk system.
  • Escalate complex issues to Level 2/3 IT support as needed.
  • Assist with onboarding and offboarding of users, including equipment provisioning and account setup.
  • Follow IT policies and procedures to ensure data integrity and system security.



Requirements

  • Education: High school diploma or equivalent required. IT certifications (e.g., CompTIA A+, ITIL, Microsoft, etc.) preferred.
  • Experience: 1+ year of IT support experience in a service desk or help desk environment preferred.
  • Basic knowledge of Windows and beneficially macOS operating systems.
  • Familiarity with Microsoft 365, Active Directory, and remote support tools.
  • Strong problem-solving and organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to work independently and in a team-oriented environment.



Benefits

SDG Corporation’s legacy is 30+ years as an established global leader in the Cybersecurity and Identity and Access Management space. We empower organizations to identify and mitigate risks, protect their most valuable assets, and confidently pursue growth.

At SDG, our people are our greatest asset. We foster a collaborative and inclusive culture where innovation thrives, career growth is nurtured, and your impact truly matters. Whether you're driving transformation for our clients, shaping the future of cybersecurity, or advancing your own expertise, you’ll be joining a team that values curiosity, creativity, and the drive to make a difference.

Back to blog

Other Jobs To Apply

Remote Data Entry & Information Science Analyst – $25 /hr – reputed company Inc – Full‑Time Work‑From‑reputed company

Group Underwriting Consultant – Anthem Balanced Funding

American Airlines Customer Service Representative (Remote)

Administrative Assistant Work From Home - Part-Time Focus Group Panelist (Up To $750/Week)

Technical Recruiter (Remote)

BILINGUAL (ENGLISH/SPANISH) REMOTE SALES ASSOCIATE – ENTRY LEVEL.

Full Stack Developer - Remote

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

[HIRING] Reddit Virtual Assistant with jailbroken Iphone X/XR/XS or 8

Immediate Hiring: Explore Remote Content Moderator Jobs

Senior Software Engineer, Enterprise Systems

Remote: Full Stack Developer, Senior

Software Project Manager, Professional Services (Remote)

Staff Software Engineer (Remote)

[Work From Home] Hulu Originals Documentary Development Intern

Hobby Lobby Remote Job Entry Level Work From Home $30/Hour

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Content Writer/ Freelancer

Program Manager Non Tech 3/ Redmond,WA( Remote ) 10+ months Contract

Director, Corporate Development & Special Projects

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

GitHub Contributor

[Remote] Rust backend architect Engineer – Twitter/X Style Infrastructure

Join Today: Hobby Lobby Remote Job Work From Home

Publicity Coordinator, Theatrical and Awards at Crunchyroll: 100% Remote (Los Angeles, CA)

Hulu Data Entry Jobs For reputed company (Part/Full Time, Remote)

Manager, Purpose Experience

Crocs Part Time Remote Jobs

Customer Service Rep (100% Work From Home)

Guest Services Associate: Travel Concierge & Customer Care

[Entry Level/Remote] American Express Data Entry Jobs - $30/Hour

cybersecurity engineer lead, detection engineer (Remote, US)

Customer Service Representative – Full‑Time or Part‑Time Role at careerzynith Retail Store

Jobs At Home Aetna Ct $26/Hour

Remote Typing Jobs No Experience

Remote Sales Representative (100% Commission-Based)

UI/UX Designer (Shopify & Ecommerce) for a USA Client - Remote

Senior Accountant (Remote ok)

Manager, Ops

Software Engineer (Entry / Remote)

`Beginner-Friendly Remote Role | Flexible Hours | Start ASAP

[Remote] Product Manager, Product Management (Remote)

Technical Project Manager (Remote Position)

Senior Front End Software Developer (AI, React, JavaScript) - Remote US

Remote Client Representative | Work From Home | Weekly Pay | Training Provided

Remote Virtual Assistant $15 - $25 per hour

Software Developer Expert

High-Paying Remote reputed company – Full‑Time, reputed company, Starting at $19/hr – Join arenaflex’s Customer Care Team

Remote Software Engineers.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...