This a Full Remote job, the offer is available from: United States, Ohio (USA)

Company Description

The idea behind our formation came from a determination to democratize credit. As victims of the narrow credit system structure, we weren’t included in deserved opportunities and experienced large amounts of debt at high-interest rates.

We reimagined how credit decisions are made and built a solution that widens possibilities for businesses and consumers.Cash-flow data encompasses current aspects of someone’s life, not their past.

Our platform uses real-time data to generate realistic credit predictions that set businesses and individuals up for success.

Job Description

We're looking for a friendly and customer-focused Online Chat Support specialist to join our team. In this role, you'll be the first point of contact for our customers, providing real-time assistance and support through our chat platform. You'll help resolve customer inquiries, answer questions about our products and services, and ensure every interaction leaves a positive impression. If you're passionate about delivering exceptional customer service and thrive in a fast-paced digital environment, we'd love to hear from you.

• Respond promptly to customer inquiries via chat, maintaining a friendly and professional tone
• Provide accurate information about products, services, and company policies
• Troubleshoot customer issues and guide them toward effective solutions
• Document all chat interactions thoroughly and maintain accurate records in our system
• Identify and escalate complex or sensitive issues to appropriate team members or supervisors
• Multitask effectively by managing multiple chat conversations simultaneously while maintaining quality
• Follow company protocols, guidelines, and quality standards consistently
• Proactively offer assistance and support to enhance the overall customer experience
• Monitor response times and strive to meet or exceed established performance metrics
• Provide feedback on common customer concerns to help improve products and services

Qualifications

• Excellent written communication skills with the ability to convey information clearly and concisely
• Strong active listening skills and empathetic approach to customer interactions
• Proven customer service experience (retail, support, hospitality, or related field preferred)
• Ability to multitask and manage multiple conversations simultaneously without compromising quality
• Fast and accurate typing skills with proficiency in using chat platforms
• Problem-solving mindset with the ability to think critically and find practical solutions
• Patience and composure when handling difficult or frustrated customers
• Familiarity with customer relationship management (CRM) systems or ticketing software (preferred)
• Basic technical troubleshooting knowledge (preferred)
• Ability to work independently while remaining part of a collaborative team
• Reliable internet connection and a quiet workspace suitable for professional customer interactions

Additional Information

$200 sign up bonus and exclusive benefits.