Part-Time, Customer Service Associate (Remote)

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Responsibilities

  • Handle customer inquiries through calls, email, chat, or other support channels
  • Provide accurate information and resolve customer concerns professionally.
  • Assist with order processing, follow-ups, and basic administrative tasks when needed.
  • Maintain accurate customer records and document customer interactions.
  • Use customer service and collaboration tools to manage tickets, track concerns, and coordinate with team members.
  • Follow campaign guidelines, quality standards, and service procedures.
  • Adapt to different campaign needs and tasks as assigned.

Qualifications

  • Customer service or related experience preferred; fresh graduates are welcome to apply.
  • Good verbal and written communication skills.
  • Comfortable using computers and basic applications.
  • Familiarity with customer service and productivity tools such as Zendesk, Freshdesk, Salesforce, Jira, and Slack is an advantage.
  • Willing to learn new tools and adapt to different campaign workflows.
  • Reliable, detail-oriented, and flexible with part-time schedules.
  • Must have a reliable internet connection and a suitable work-from-home setup.

Employment Details

  • Employment Type: Part-Time / Buffer
  • Work Setup: Remote
  • Schedule: Depends on campaign requirements
  • Assignment: Candidates will be considered for suitable openings as they become available.

Note: This is a pooling opportunity and does not guarantee immediate placement. Qualified candidates will be contacted when a suitable campaign becomes available.

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

  • Handle customer inquiries across email, chat, and social media like a pro.
  • Be the voice of the brand, providing personalized and top-notch support.
  • Collaborate with our awesome team to boost customer satisfaction and share insights.
  • Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
  • Adapt to different client needs – because every day is a new adventure!

Tech Checklist – Gotta Have It!

  • A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
  • Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
  • A quiet, cozy workspace to handle calls and chats like a pro.

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Your First 30-60-90 Days at LTVplus: What to Expect

Job Type: Part-time

Pay: Php184.00 - Php245.00 per hour

Experience:

  • Customer Service: 1 year (Required)
  • Gorgias: 1 year (Required)
  • Shopify: 1 year (Required)
  • Monday.com: 1 year (Required)

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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