[Remote] Account Manager FC SMB Hard Goods

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Note: The job is a remote job and is open to candidates in USA. eBay is a global ecommerce company connecting buyers and sellers through its online marketplace. The Account Manager - Focus Category SMB role manages a portfolio of B2C sellers, builds client relationships, and drives sustainable GMV and revenue growth through data-informed business planning, marketplace optimization, and strategic support.


Responsibilities

  • Own the commercial performance and GMV growth across an assigned book of business, acting as a trusted advisor throughout a year-long engagement
  • Ensure all listings are optimized for discoverability and conversion through strong titles, item specifics, pricing, imagery, and inventory depth
  • Lead structured monthly business reviews with every seller, translating performance insights into clear growth strategies and execution plans
  • Use data and performance insights to prioritize actions that deliver the highest commercial impact
  • Communicate the progress of business initiatives to internal and external partners, and provide multi-level performance reporting
  • Support sellers via email, phone, and virtual meetings, addressing questions and providing insights
  • Collaborate with internal partners to onboard new clients, solve challenges, and deliver a seamless seller experience
  • Stay up-to-date on eBay marketplace trends and advocate for your clients’ needs within the organization

Skills

  • * 2–3+ years of experience in account management, client services, customer success, or a similar role
  • * Demonstrated success delivering revenue growth in a commercially driven environment
  • * Confident presenter able to lead structured performance conversations
  • * Excellent communication and interpersonal skills with a consultative and strategic mindset
  • * Proven ability to manage multiple accounts and projects in a fast-paced, performance-driven environment
  • * Strong analytical and problem-solving skills with a passion for delivering measurable results. Tech-savvy and comfortable using CRM systems and productivity tools (e.g., Salesforce, GSuite, etc.)
  • * Associate's degree required
  • Or equivalent relevant experience
  • * Experience in eCommerce, marketplace platforms, or B2C sales is a plus
  • Bachelor's degree preferred

Benefits

  • Target bonus may be included in the total compensation package
  • Restricted stock units may be included in the total compensation package
  • Medical benefits
  • Financial benefits
  • 401(k) eligibility
  • Paid time off (PTO)
  • Parental leave
  • Remote work

Company Overview

  • EBay Ventures invests in disruptive companies that are revolutionizing the commerce landscape. It was founded in 2022, and is headquartered in San Jose, California, USA, with a workforce of 2-10 employees. Its website is

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