Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company that empowers local economies through delivery and other commerce services. The Senior Associate, GTM Systems role supports SevenRooms’ Revenue Operations organization by managing business applications, Salesforce-related systems, integrations, adoption, enablement, and AI-powered solutions across go-to-market teams.

Responsibilities

• Own the strategic vision and technical delivery of the systems within your purview with a focus on achieving company & departmental goals and desired outcomes
• Drive adoption of applications by identifying and understanding usage gaps, supporting users with individual and group coaching and training
• Leverage and develop AI-powered solutions to enhance personal productivity while identifying, implementing, and enabling AI capabilities that improve efficiency, scalability, and user outcomes across the go-to-market technology ecosystem
• Effectively translate business and process requirements into actionable documentation for technical development, user testing scenarios, enablement reference materials, and release documentation
• Lead and facilitate system enablement while collaborating with the Enablement Team to devise an effective user training plan, fostering user engagement and successful system adoption
• Collaborate within the Revenue Operations team to identify and create effective integrations with other applications within the technology ecosystem
• Provide flex capacity to the Salesforce team as needed by owning the detailed discovery, technical coordination/delivery, and needed communications to ensure fast and efficient delivery that supports the overall needs of the Revenue organization

Skills

• 5+ years in GTM Operations and System development or consulting (ideally in post sales functions like Customer Success, Service, or Implementation)
• 3+ years experience with Salesforce Sales Cloud and related Support/Success ecosystem
• Highly organized with strong aptitude for project management
• Familiar with Agile development methodology and its core concepts
• Highly collaborative and comfortable leading sessions with stakeholders, leadership, and internal Revenue Operations teams
• Well versed in process flow creation and gap analyses, KPI, adoption, and success metric analytics, project scoping, and change management
• Ability to work autonomously, meet deadlines, and thrive in a fast paced environment
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Certified Administrator a major plus
• You have 2+ years of Gainsight or other CSP experience (strongly preferred)

Benefits

• Opportunities for equity grants
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave in compliance with applicable laws
• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Disability insurance
• Basic life insurance
• Family-forming assistance
• Mental health program
• For salaried roles: flexible paid time off/vacation
• For salaried roles: 80 hours of paid sick time per year
• Premium healthcare
• Wellness expense reimbursement

Company Overview

Company H1B Sponsorship