Remote Technical Customer Support - QA and Game Dev - 7/26

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We Could Use Someone Like You in Our Crew.

ModSquad is looking for tech support agents to provide top notch service to our customers! We are looking for a top notch T1 and Advanced Technical Support agent with a lot tech savvy to provide assistance on a developer' platform.


This is a 24/7 project seeking at least 20 hours of availability weekly.
 

Read below thoroughly for ideal skills and hardware requirements. If this sounds like you, please apply!

System Specs Required (Very important - we'll only consider candidates who meet these minimum specs):

  • i7 Quad Core 3.0 GHz or higher

  • 32 GB RAM

  • Nvidia 3080 or higher (or equivalent)

  • 500 GB+ Hard Drive Space (Recommended 1TB)

  • Dual Monitors – Highly Recommended

  • Internet speed of at least 100 down and upload 20 minimum

  • Stable power connection

Ideal Candidate:

  • Very strong attention to detail

  • Looking for those who have robust knowledge of game engines; game development is a strong bonus

  • Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus

  • Technical Customer Support experience

  • Knowledge of digital marketplace platforms

  • Salesforce experience (or other CRMs)

  • Ability to gather and analyze technical data

  • Foundational understanding of scripting or programming concepts

  • Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role.

  • Professional English fluency

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      Common Interview Questions And Answers

      1. HOW DO YOU PLAN YOUR DAY?

      This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

      2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

      When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

      3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

      Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

      4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

      With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

      5. HOW DO YOU PROCESS INFORMATION?

      Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

      6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

      Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

      7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

      Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

      8. HOW TO PRIORITIZE WORK?

      The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

      9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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      10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

      This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...