RN, MD Live Urgent Care

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Job Description:

  • Deliver high-quality patient care in a fast-paced virtual environment
  • Support MDLIVE providers through telephone triage, assessment, care coordination, and patient education
  • Apply evidence-based nursing practices and the ANA Code of Ethics
  • Use MDLIVE technology to assess patient needs, determine telehealth appropriateness, and coordinate care with providers
  • Conduct comprehensive telephone triage, gather pertinent information, and recognize escalation cues
  • Serve as liaison between patients and providers and address post-consultation questions and concerns
  • Assist with pharmacy questions and medication-related concerns in partnership with providers
  • Accurately document and maintain electronic medical records
  • Identify, report, and help resolve patient safety or quality issues
  • Advocate for optimal health outcomes through education, guidance, and empathetic communication
  • De-escalate challenging interactions while maintaining professionalism and patient focus
  • Float to other service lines and perform additional duties as assigned
  • Comply with privacy and security regulations for protected health information and personally identifiable information

Requirements:

  • Must have a Compact Nursing license with the ability to obtain licensure in all US states and territories
  • RN licensure
  • At least two years of experience working in Urgent Care, Primary Care, or ER settings
  • Critical thinking and data synthesis
  • Triage and assessment skills
  • Knowledge of Primary Care, Urgent Care, and ER settings
  • Effective communication skills over various mediums
  • Ability to multitask in a fast-paced environment
  • Strong interpersonal skills encompassing cultural, ethical, economic, and healthcare resource understanding
  • Knowledge of electronic medical records and e-prescribing
  • Maintain competencies for telehealth nursing
  • Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
  • Flexibility and availability to work varying shifts, including 12pm-10pm, 2pm-12am, and 4pm-2am EST, with rotating weekends
  • Quiet, professional, HIPAA-compliant home workspace
  • Cable broadband or fiber optic internet service with at least 10Mbps download and 5Mbps upload

Benefits:

  • Annual bonus plan eligibility
  • Medical, vision, and dental benefits starting on day one
  • Well-being and behavioral health programs
  • 401(k)
  • Company-paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Leaves of absence
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