This a Full Remote job, the offer is available from: United States, Colorado (USA)

Cheyenne Mountain Resort is seeking individuals who are passionate about delivering exceptional service. Hyatt colleagues work in an environment that demands excellence while offering rewarding career opportunities, professional growth, and a supportive workplace culture. If you are ready for this challenge, we are ready for you.

Our Mission: To care for people so they can be their best.

Nestled on 217 acres in beautiful Southern Colorado Springs, Cheyenne Mountain Resort opened in 1985 and offers stunning mountain views, championship golf, swimming, tennis, and a variety of unique resort experiences. As a Four-Star, full-service destination resort, we pride ourselves on creating memorable guest experiences and fostering meaningful relationships with our clients.

Salary: starts at $75k base salary + incentive

Incentive Opportunity: This position is eligible to participate in Hyatt's Sales Incentive Plan, providing additional earning potential based on the achievement of revenue performance goals. 

Position Overview: The Senior Group Sales Manager is a highly motivated sales professional responsible for generating group business through the sale of guest rooms, meeting space, and other resort services. This individual will manage existing accounts, solicit new business opportunities, conduct site inspections, and develop strong client relationships that drive revenue growth. This role collaborates closely with Sales, Events, Revenue Management, Operations, and Administrative teams to ensure a seamless customer experience from prospecting through event execution. The successful candidate will possess strong sales acumen, a passion for relationship-driven business development, and a proven ability to prospect, negotiate, and grow market share within a competitive hospitality environment.

Key Responsibilities:

• Mentor, coach, and support junior Sales Managers and new team members.
• Support monthly forecasting, budgeting, pace reporting, and business planning processes.
• Deliver presentations on behalf of the resort to clients, ownership groups, community organizations, and industry partners.
• Provide market intelligence and strategic recommendations to sales leadership.
• Serve as a senior resource for contract negotiations, account strategy, and complex sales opportunities.
• Contribute to departmental strategy and goal setting.
• Assist with onboarding and training of new sales professionals.
• Lead by example in prospecting, relationship management, and revenue generation.
• Identify, prospect, and develop new business opportunities through telephone solicitation, sales calls, networking events, trade shows, and other lead-generation activities.
• Respond promptly to sales inquiries and cultivate strong relationships with prospective and existing clients.
• Generate, manage, track, and close leads while maintaining a healthy sales pipeline.
• Develop and execute strategic sales plans to achieve or exceed established revenue and room night goals.
• Conduct market research to identify emerging opportunities, industry trends, and competitive intelligence.
• Understand market conditions, economic trends, supply and demand factors, and competitor strengths and weaknesses to effectively position the resort.
• Manage and grow long-term client relationships that generate repeat group and corporate business.
• Monitor customer satisfaction and proactively resolve issues to ensure client retention and future business opportunities.
• Conduct property tours and site inspections while presenting the resort's amenities, accommodations, meeting spaces, and partner offerings.
• Prepare proposals, contracts, presentations, correspondence, and other sales-related documentation.
• Negotiate contracts, service accounts, and evaluate lost business opportunities.
• Maintain accurate and timely records of appointments, client communications, sales activities, and account information within Hyatt systems.
• Communicate detailed and timely information regarding groups, corporate accounts, and new business opportunities to hotel operations teams and food and beverage partners.

• Minimum of 5 years of hotel sales experience or comparable hospitality sales experience required.
• Demonstrated track record of achieving and exceeding revenue goals.
• Strong leadership, mentoring, and coaching abilities.
• Excellent presentation, negotiation, and communication skills.
• Experience supporting forecasting and business planning activities.
• Passion for delivering exceptional customer service in a fast-paced environment.
• Proven ability to develop new business, manage client relationships, and consistently achieve revenue goals.
• Proficiency in Microsoft Office and general computer applications.
• Experience with CRM and hotel sales systems preferred.
• Completion of a Hyatt Corporate Management Training Program or equivalent hospitality sales training preferred.
• Demonstrated skills in selling, negotiating, business writing, and presentations preferred.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Self-motivated, results-oriented, and able to work independently while contributing to team success.
• Core Competencies:
  • Relationship Building
  • Strategic Selling
  • Prospecting & Business Development
  • Account Development
  • Negotiation & Closing
  • Communication & Presentation Skills
  • Market Intelligence
  • Collaboration & Teamwork

Our Values
Empathy | Wellbeing | Respect | Integrity | Experimentation | Inclusion

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Hyatt Colleague Room Discounts
• Up to 12 Complimentary Room Nights (based on availability)
• Paid Time Off
• Two Floating Holidays
• Eight Paid Holidays
• Career Growth Opportunities
• Employee Referral Bonus Program
• Basic Life Insurance
• 401(k) with Company Match
• Employee Stock Purchase Plan
• Complimentary Parking
• Complimentary Employee Meals During Shifts
• Employee Assistance Program (EAP)
• Hyatt Property Restaurant/Coffee Shop Discount

This application window is anticipated to be open at a maximum of 30 days from October 1, 2026 – November 1, 2026, or until a candidate is selected. Applications will be reviewed in the order in which they are received. Please visit careers.hyatt.com to apply.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.