JOB DESCRIPTION
Social Media Content Moderator
Location: Tulsa, OK
Employment Type: Full-time, $17.50/hr Onsite
Supporting: Content Moderation
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
• Review content (Video, Image, and Text) and conduct quality control, ensuring the content complies with local policies and regulations
• Become and remain knowledgeable about online community standards
• Interpret and apply complex policies and guidelines to content
• Review the reported content within agreed turnaround times and standards of quality
• Escalate issues outside of the company policy
What'll Set You Up for Success
Required:
• High school diploma or GED
• Strong computer navigational skills
• Interpret and apply complex polices and guidelines to content
• Become and remain knowledgeable about online community standards
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Ability to handle viewing graphic and potentially disturbing content
• Ability to react quickly and effectively with high attention to detail and fast learning ability
• Review the reported content within agreed turnaround times and standards of quality
• High level engagement
• Possess a high level of professionalism
• Good understanding of social media pop culture
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
For Internal Candidates:
• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience
Location Note: We're currently hiring for this position in Tulsa, Oklahoma.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.
What We Offer:
• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs that really grow your career
• Open access courses through Alorica Academy
• Paid training and tuition reimbursement
• Wellness Program
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
• On-site amenities such as: Free Coffee & Snack bar, 24 hr gym access, breakroom with shuffleboard and air hockey, Yoga Room, ATM/Banking access, and so much more!
Our Values
Bold – We challenge conventions and take smart risks
Relentless – We deliver results, no matter what it takes
Connected – We work as One Alorica because we're stronger together
True – We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer – Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
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