Sr Manager, eCommerce

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<p><i>When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.</i></p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><h2><span><span><span><b>Job Title</b></span></span></span></h2></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>Sr Manager, eCommerce<h2><br><b>Location(s)</b></h2>United Kingdom - Remote<h2></h2><p><b>Job Description</b></p><p><b>Profile Characteristics:</b></p><ul><li>Strong analytical ability</li><li>High degree of ownership & accountability</li><li>Good communication & interpersonal skills</li><li>Experience with modern e-commerce platforms required (Salesforce preferred)</li><li>Experience with website UI/UX and marketing content design/curation required</li><li>Experience with product management or strategic marketing preferred</li></ul><p></p><p><b>Expected background</b></p><ul><li>5+ years of experience managing an online B2B store</li><li>Track record of delivering high single digit / double digit annual growth</li><li>Pharmaceutical/Life sciences/Analytical instrumentation experience preferred</li></ul><p></p><p><b><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Responsibilities: </span></b></p><ul><li><b>Strategic Leadership:</b> Lead development and execution of comprehensive growth strategies for ~$10M annual sales e-commerce channel, with accountability to drive double digit growth by partnering with marketing, product management, and commercial leaders</li></ul><ul><li><b>Development Roadmap:</b> Own the e-commerce platform roadmap; identify, gather requirements, assess feasibility, and prioritize features / enhancements based on customer VOCs, business value, and technical complexity</li><li><b>Project Controls: </b>Own relationships with external development support and solution vendors, manage operational costs against growth objectives, and drive strategic investments</li></ul><ul><li><b>Governance:</b> Develop standard reporting for e-commerce sales (including GA4 analytics) and lead KPI & action tracking reviews with key stakeholders</li></ul><ul><li><b>Customer Engagement: </b>Deliver improvements to customer experience, gathering and tracking feedback through surveys, VOCs, A/B testing, and engagement metrics</li><li><b>Digital Marketing:</b> Collaborate with marketing to increase website traffic / conversion rates by curating marketing content, optimizing UI/UX, improving SEO, and executing growth initiatives including email campaigns and promotions</li></ul><ul><li><b>Store Management:</b> Oversee product listings, taxonomy, attributes, imagery, and resource documentation, collaborating with product and marketing teams to ensure accuracy</li><li><b>Operational Execution: </b>Drive the day-to-day operations of the e-commerce platform, including technical inquiries, product catalog updates, and customer experience</li><li><b>Market Analysis:</b> Monitor industry trends, competitor strategies, and emerging digital technologies to inform innovation and maintain a competitive edge</li></ul><p></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...