Account Operations Manager - Remote

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Account Operations Manager - RemoteAs a CBRE Account Operations Manager, you will direct and oversee the maintenance management staff and safety programs for small to medium-sized facilities or properties.This job is part of the Contract Quality Management job function.They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.What You'll Do :Provide formal supervision to employees.Monitor the training and development of staff.Conduct performance evaluations and coaching.Oversee the recruiting and hiring of new employees.Coordinate and manage the team's daily activities.Establish work schedules, assign tasks, and cross-train staff.Set and track staff and department deadlines.Mentor and coach as needed.Promote organizational capabilities and identify sale opportunities to potential clients.Track vendor performance on outsourced provider service contracts and ongoing administration.Verify best pricing and service level performance.Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.Responsible for client account inspections.Document inspection report results and rectify any issues, concerns, etc.with the client.Lead by example and model behaviors that are consistent with CBRE RISE values.Influence parties of shared interests to reach an agreement.Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.What You'll Need :Bachelor's Degree preferred with 3-5 years of relevant experience.In lieu of a degree, a combination of experience and education will be considered.Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.In-depth knowledge of Microsoft Office products.Examples include Word, Excel, Outlook, etc.Extensive organizational skills with a strong inquisitive mindset.Intermediate math skills :add, subtract, multiply, divide.Ability to calculate intermediate figures such as percentages discounts and commissions.Why CBRE?Becoming a member of CBRE equates to joining a worldwide frontrunner in data center solutions, where significant resources are allocated towards the growth and advancement of our employees.Benefit from extensive perks, ongoing educational prospects, and an environment that prioritizes creativity and teamwork.At CBRE, you will not only progress in your professional journey but also play a pivotal role in the achievements of our esteemed clientele.Benefits start 1st of the month :Medical, dental vision, PTO, 401k, etc.Internal advancement available after 6 month markWork / life balanceCompetitive Pay. Salary: USD 43200 - 72000 per year

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...