<div class="trix-content"> <div> <strong>Who We Are: </strong><br>♿️ Redefining ♿︎ mobility since 1987 <br>🚗 Leading manufacturer and retailer of wheelchair-accessible vehicles<br>📍 Nationwide, family-owned & operated, headquartered in Battle Creek, MI<br><br><strong>What We Do:</strong><br>At Freedom Motors, we don’t just answer phones; we open doors to the world. We are the first point of contact for families seeking a life without limits by turning every conversation into a path toward independence, freedom, and accessibility. <strong>Drive Leads. Change Lives.</strong><br> <br><strong>What You'll Do:</strong> </div><ul> <li> <strong>Drive the Conversation: </strong>Respond to inbound sales inquiries via phone, email, text messaging, and live chat with speed, professionalism, and empathy.</li> <li> <strong>Build the Pipeline:</strong> Make 65–80 outbound calls per day and send 100+ emails daily in a fast-paced Business Development Center environment to generate leads and uncover sales opportunities.</li> <li> <strong>Sell the Experience:</strong> Provide a VIP-level customer experience by building trust, creating excitement, and selling the Freedom Motors experience while professionally overcoming objections.</li> <li> <strong>Follow the Process:</strong> Confidently follow scripts, communication processes, and lead-handling procedures while maintaining a natural and engaging conversation style.</li> <li> <strong>Be a Relationship Architect: </strong>Create and maintain long-lasting connections with guests through consistent, meaningful follow-up.</li> <li> <strong>Qualify with Precision:</strong> Assess customer needs, budgets, and timelines to ensure they are matched with the right mobility solution.</li> <li> <strong>Master the CRM:</strong> Maintain accurate records of all customer interactions and sales activity using CRM systems, text messaging platforms, and chat applications.</li> <li> <strong>Collaborate for Success:</strong> Partner closely with our Mobility Consultants to provide a seamless transition from "just looking" to "driveway delivery."</li> <li> <strong>Crush Your Goals: </strong>Consistently meet or exceed daily, weekly, and monthly metric goals to<br>help more people get back on the road.</li> </ul><div><strong>What You'll Need:</strong></div><ul> <li> <strong>Schedule Flexibility: </strong>Must be available to work Eastern or Pacific Standard Time business hours (9:00 AM – 6:00 PM), including rotating weekends with every other weekend off.</li> <li> <strong>Experience: </strong>Previous automotive BDC experience is required.</li> <li> <strong>Remote Work Environment:</strong> Must have a quiet, professional home office environment with reliable high-speed internet.</li> <li> <strong>Communication Powerhouse:</strong> Exceptional verbal and written communication skills with the ability to build rapport quickly and professionally.</li> <li> <strong>Objection Handling & Sales Skills:</strong> Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations.</li> <li> <strong>Self-Motivated Hustle: </strong>Results-driven mindset with the initiative to manage time effectively in a fast-paced environment.</li> <li> <strong>Tech Savvy:</strong> Strong computer skills and the ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously.</li> <li> <strong>Positive Energy:</strong> A professional, resilient, and positive attitude is a must. Empathy and optimism are essential when speaking with families facing mobility challenges.</li> </ul><div><strong>What You'll Earn:</strong></div><ul> <li>Guaranteed $25/hour training pay during the first 90 days.</li> <li>After the training period, compensation transitions to hourly base pay plus performance-based incentives tied to qualified leads and sales production.</li> <li>Strong earning potential for high-performing team members.</li> </ul><div><strong>Who We Want:</strong></div><ul> <li> <strong>Customer-Oriented Achievers:</strong> Individuals with a strong work ethic and customer-focused attitude who consistently add value.</li> <li> <strong>Speed to Lead:</strong> Maintain quick response times and consistent follow-up communication.</li> <li> <strong>Hard-Working Winners: </strong>Confident, competitive, and results-driven professionals who thrive in a fast-paced BDC environment.</li> <li> <strong>Conversion Superstars:</strong> Maintain a high conversion rate from raw lead to scheduled video demonstration while delivering a VIP-level customer experience.</li> </ul><div> <br><br><em>This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all-inclusive listing.<br></em> </div> </div>