Lead Manager, AMS Renewals
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About the Role:
We're looking for a highly accountable, commercially minded Renewals Manager to lead a team responsible for managing renewals, reducing churn, and protecting revenue. This person will bring operational discipline, forecast accuracy, and a customer-first mindset — while coaching their team to think strategically and execute with urgency.
This role requires someone who can drive results across a portfolio of accounts, partner cross-functionally to remove roadblocks, and elevate the renewal experience for both our customers and internal stakeholders.
Your Impact:
Forecast & Execution Discipline
- Own renewal forecasting across assigned segments — including pipeline health, coverage, and weekly projections
- Lead structured forecast cadences (1:1s, team reviews, Save Rooms) to ensure every renewal has a plan, owner, and timeline
- Partner with Sales, Legal, and Finance to proactively resolve deal blockers and streamline the path to close
Team Leadership & Coaching
- Manage and coach a team of Renewal Managers or CSMs on renewal strategy, account planning, and customer negotiations
- Drive accountability around success plans, exec engagement, and renewal milestones
- Identify performance gaps and implement development plans or changes as needed
Strategy & Cross-Functional Collaboration
- Identify patterns in churn risk, competitive pressure, or internal friction — and build motion-level solutions (e.g., playbooks, escalation paths, enablement)
- Collaborate with CS, AM, Marketing, and Product teams to align on customer health and commercial outcomes
- Lead and refine internal processes to improve renewal efficiency and customer experience
Your Qualifications:
- 3–6 years of experience in Customer Success, Renewals, or Sales leadership within a SaaS environment
- Proven ability to lead a team to hit revenue goals while balancing customer outcomes
- Track record of accurate forecasting, structured deal reviews, and cross-functional execution
- Strong commercial acumen and ability to navigate complex deals, renewals, and procurement processes
- Excellent coaching and team development skills
- Comfortable in high-urgency, high-accountability environments
Standout Qualities:
- Experience with top-down renewal risk (e.g., vendor consolidation, budget cuts)
- Familiarity with enterprise SaaS customers and multi-product motions
- Knowledge of Salesforce, Wrike, Tableau, or similar tools
Team Dynamics:
Your team will be one of the two Renewals teams at Wrike, as we are split into North America and EMEA+APJ. You will be tasked with leading the North American team, closely working with our International Renewal Team lead, and the General Manager & VP of North America. You will have 8 direct reports, adept at navigating complex renewal negotiations. Together with your team, you'll work closely with departments across Wrike, including Sales and Customer Success, to align on goals, share insights, and collaborate on innovative retention strategies.
Why Join Wrike?
At Wrike, our people drive our success. Join a community of over 900 innovative Wrikers, trusted by 20,000+ businesses worldwide, and experience benefits designed to empower every aspect of your life.
Empowered Living:
- Comprehensive Health Coverage: Enjoy medical, dental, and employer-paid vision insurance.
- Security & Support: Benefit from life insurance and employer-paid short- and long-term disability.
- Financial Well-Being: Build your future with our 401(k) plan featuring an employer match along with FSA/HSA benefits.
Nurturing New Beginnings:
- Generous Parental Leave: Cherish every moment with 18 weeks of leave for birth mothers and 4 weeks for non-birth parents.
- Community Connections: Engage with our vibrant Wrike Employee Resource Communities (WERC) to connect, grow, and thrive.
Work & Life Enrichment:
- Flexible Time Off: Our flexible time off (FTO) policy empowers you to balance work, personal matters, and well-being on your own schedule.
- Home Office Support: Enjoy a $500 Working-from-Home stipend to create a comfortable and productive home office.
- Celebration & Service: Enjoy 11 paid holidays and 2 volunteer days to rest, recharge, and give back.
Global Impact:
- Join a team recognized worldwide for leading by example and delivering collaborative work management solutions that empower businesses across the globe.
Your recruitment buddy will be Aziza Talhi, Senior Recruiter.
#LI-AT1
The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
