Support Team Specialist (1099 Contractor, Part-Time)

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<h2><strong>Support Team Specialist (1099 Contractor, Part-Time)</strong></h2> <p><strong>Schedule:</strong> approx 12-16 hours/week | Weekdays 4:00 PM – 8:00 PM EST + Weekends 11:00 AM – 3:00 PM EST<br> <strong>Location:</strong> United States (Required)</p> <h3><strong>About ThirdChannel</strong></h3> <p>ThirdChannel is the all-in-one solution for retail execution driven by passionate brand experts and cloud-based technology. Working with globally recognized companies, we empower retailers and brands with actionable data, attributable trust in their workforce, and a genuine competitive advantage. We are passionate about the retail industry, the companies we serve, and our rep force.</p> <p>ThirdChannel is seeking a dependable and solutions-oriented Support Team Specialist to join us as a 1099 contractor on a part-time basis. This role is essential in providing responsive technical and rep support coverage during evening and weekend hours.</p> <p>You will serve as a primary point of contact for inbound support requests, ensuring customers and team members receive timely, professional, and solution-focused assistance.</p> <h3><strong>Responsibilities:</strong></h3> <ul><li>Manage inbound technical and operational support inquiries via email and ticketing systems</li><li>Troubleshoot common user questions such as platform navigation, login issues, mobile app usage, and file upload challenges</li><li>Communicate clearly and calmly with non-technical users</li><li>Take ownership of tickets from intake through resolution</li><li>Escalate complex issues appropriately and ensure proper follow-up</li><li>Maintain thorough, accurate documentation of issues and resolutions<br></li></ul> <h3><strong>Qualifications:</strong></h3> <ul><li>Experience in technical support, customer support, or help desk roles</li><li>Strong written communication skills</li><li>Ability to independently troubleshoot and problem-solve</li><li>Highly organized, analytical thinker with strong documentation habits</li><li>Professional, service-oriented mindset</li><li>Self-directed and comfortable working independently</li><li>Comfortable using support tools and internal systems (Zendesk experience preferred)</li><li>Reliable internet connection and distraction-free workspace</li><li>Availability for scheduled evening and weekend hours</li><li>Must be U.S.-based<br><br></li></ul> <p>This role is ideal for someone detail-oriented, accountable, and committed to delivering excellent support experiences.</p> <p>If you enjoy solving problems and helping teams succeed, we’d love to connect.</p> <p><br><br></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...