Mortgage Technology Business Analyst (contract)

November 12, 2026

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Responsibilities

Assess and optimize ICE Mortgage Technology’s Mortgage Servicing Platform (MSP), formerly Black Knight MSP, including system configuration, business rules, workflows and servicing processes.
Evaluate MSP data conversions and historical customer data to identify root causes impacting reporting, customer communications, servicing history and operational visibility.
Assess MSP Online Letter Writer (OLLW) and loss mitigation correspondence processes, including third-party solutions, to identify opportunities to reduce errors and manual intervention.
Review workflow automation and operational processes to determine whether issues result from system configuration, data conversion, testing, process design or MSP functionality.
Develop practical remediation recommendations to improve data integrity, workflow efficiency, automation and servicing operations.
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications
Minimum of 5 years of experience in mortgage servicing operations and/or mortgage servicing technology, with hands-on experience managing, configuring and working within ICE Mortgage Technology’s Mortgage Servicing Platform (MSP), formerly Black Knight MSP.
Experience with MSP data conversion, data mapping, customer history and post-conversion remediation, including identifying and resolving data integrity and reporting issues.
Knowledge of MSP Online Letter Writer (OLLW), loss mitigation correspondence and related servicing processes.
Experience assessing and optimizing MSP workflows, business rules, automation and operational processes, including root-cause analysis and corrective action.
Experience with User Acceptance Testing (UAT), conversion validation, testing and post-implementation remediation; strong analytical, problem-solving and communication skills preferred.
Minimum of a high school diploma or GED required; bachelor’s degree from an accredited college or university preferred.

KPMG LLP (“KPMG”) seeks a contractor in the United States to provide service to KPMG through one of our contracted employer/agency service providers. All applicants for any KPMG role are expected to act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment. All applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Nothing herein shall be deemed to create an employer-employee relationship between contractor and KPMG, nor shall contractor be considered a representative or agent of KPMG. KPMG LLP and its subsidiaries comply with all local/state regulations in regard to displaying pay rate ranges. The pay rate range(s) displayed is/are specifically for those contracted who will perform work in or reside in the location(s) listed, if selected for the role.
Pay is determined based on a variety of factors including market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), and specific location, for example. Additionally, applicants may be required to apply and become employed by a service provider utilized by KPMG, and final pay rate(s) and/or eligibility for additional benefits may be determined by such provider.

KPMG LLP, its subsidiaries, and its agency service providers (including, but not limited to, MBO Partners Inc., Magnit LLC, and TalentBurst Inc.) are equal opportunity employers/contractors. All qualified applicants are considered without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. Los Angeles County applicants: Material job duties for this position are listed above.
Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pay Rate Range 120 - 130 USD hourly

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