Dispatch Shift Manager

November 9, 2026

Other Jobs To Apply

About the position

Reports directly to the Sr. Manager of Dispatch and is responsible for supervising and coordinating Flight Dispatch and Central Load Planning operations on a shift basis to ensure safe, compliant, efficient, and reliable airline operations. Serves as an authority on Dispatch and Load Planning functions when making operational decisions and ensures constant and consistent communications across operational groups within System Operations Control (SOC).

Responsibilities

Manage daily maintenance of the dispatcher work schedule to include sick call coverage, shift trade processing, and overtime assignment in accordance with Company and Collective Bargaining Agreement policies, including management of adjustments in the payroll tracking system and approval of overtime.
Maintain authority to ground any flight deemed necessary in the interest of safety or operational need.
Oversee dispatchers in daily operations and act as focal point of Dispatch Resource Management to ensure positive flow of information within System Operations Control.
Coordinate with the SOC Shift Manager while on duty and assist with the operation and execution of the daily flight schedule.
Act as company liaison to Air Traffic Control, to include slot swapping and slot optimization for the airline.
Coordinate with ATC System Command Center Tactical Customer Advocate to mitigate delays and other impact from terminal and airspace flow control programs.
Maintain high awareness of system weather and Air Traffic Control concerns that may generate operational impact. Analyze the impact potential and develop recommendations to both the SOC Shift Manager and Dispatchers to minimize impact to flight operations.
Actively monitor dispatch workload and desk balance of flight releases. Re-distribute flight workload as needed, particularly in times of irregular operations.
Manage routine audits and quality control monitoring to ensure standardization and compliance of the Dispatch and Load Planning products.
Supervise Aircraft Dispatchers in performance of their duties to include company policies, procedures, and Federal Aviation Regulations.
Coach, council, and discipline up to and including separation of employment as applicable.
Coordinate the execution of departmental fuel savings initiatives to include programs such as standard and contingency fuel policies and cost indexing, as well as other company initiatives such as EWINS and the Safety Management System.
Oversee Load Planners in daily operations including workload balancing, tracking of planned COMAT and AOG cargo, and compliance with weight and balance impacting MELs.
Provide and develop classroom and on-the-job training of Aircraft Dispatchers and Load Planners, including giving competency checks as necessary.
Maintain authority to exercise management level financial decisions and commit funds as needed.
Evaluate, draft, and recommend changes to department internal policy/programs as needed to improve overall department performance or maintain regulatory compliance.
Participate as a member of the Dispatch SMS Data Analysis Group as assigned.
Act on behalf of the Sr. Manager, Dispatch in periods of his or her absence.
Leadership and team building.
Assist in testing Dispatch or Load Planning system upgrades and new features.
Assist in Dispatch and Load Planning record keeping requirements.
Serve as Company representation on the Dispatch Labor-Management Scheduling Committee.
Assist in the hiring of Aircraft Dispatchers or Load Planners.
Monitor, manage, and develop direct report employees.

Requirements

Must possess and maintain an FAA issued Aircraft Dispatcher certificate.
Minimum two (2) years of aircraft dispatch experience
High School Diploma (or equivalent) required
Ability to make informed, educated decisions in a fast-paced, high-stress work environment.
Ability to clearly and professionally communicate across multiple internal company departments and external groups.
Ability to achieve and maintain company dispatch qualification.
Maintain a high degree of attention to detail and self-evaluation in performance of duties.
Proven ability to multitask and prioritize multiple concurrent issues while ensuring safety of flight operations.
Excellent computer skills.
Strong leadership skills.
Highly motivated.

Nice-to-haves

five (5) years of dispatch experience are preferred
Bachelor’s degree in an aviation or management field preferred
Supervisory or management experience preferred

Benefits

Medical, dental and vision coverage
401(k) retirement savings options
Paid holidays, vacation time and sick time
Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
Buddy passes, based on eligibility and program rules
Travel-related discounts and employee discounts on select products, services and vendors
Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization

Back to blog

Other Jobs To Apply

Sales Desk Intern, Annuity Distribution

Executive Underwriter, Property

VP, US ABS Surveillance

Global Executive Search Associate: Talent Leadership

Benefit Experience Senior Consultant

GTI Sr Director, Advisory

Senior Power Platform Engineer (Remote)

Remote QA Automation Engineer: API & Web Testing

Distribution Account Manager

Senior Security Engineer - Proofpoint and Vulnerability Management

Splunk Engineer-DR-02

Remote Director of Customer Marketing & Advocacy

Senior Director, Chiller Sales & Aftermarket (Data Centers)

Lead Manager, AMS Renewals

Senior Software Engineer, Product

Senior Software Engineer, Backend – Loan Origination and Reporting

Broadcast Operations Manager

EHR Security Analyst/Technical Support Analyst

[Remote] Global Account Manager, Energy

Remote Sr. Manager, Payroll

Content Specialist, Advertising & Sponsorships Job at Electronic Arts in Orlando

Remote Property & Lease Administrator

Remote Medical Coder: CPT/ICD-10 Expert, 95% Accuracy

Bristol-Myers Squibb Co is hiring: Director, Creative Strategy & Brand Stewardsh

Directeur(trice) Maintenance, Réparation et Révision / Manager, Maintenance, Repairs and Overhaul (MRO)

Engineer, Engine Electrical Systems Job Details | John Deere

Remote Functional Safety Engineer | Safety Controls

Technical Sales Manager - Industrial Water Solutions (Remote U.S.)

Bookkeeper / Staff Accountant — QuickBooks Online Expert (Part-Time, Potential reputed company)

Staff Data Analyst, Square Compliance

Federal Sales Engineer - Civilian (Remote, DMV)

Remote Principal Engineer, Identity & Engagement

Entry-Level Business Admin & Operations

General Manager- Salary Range between $62k and $90k annual

Retail Experience Designer

Health Education Manager, Gastroenterology (Fully Remote)

Boeing Intelligence & Analytics is hiring: Web Developer in None

Costco Data Entry Clerk (Remote)

Sr Manager US Market Compliance Officer

Remote Creative Lead, Copy

Partner Account Manager- Cloud, Red Hat Squad

Remote Paralegal: IP, Contracts & Governance Ace

[Remote] Customer Success Manager, Credit Cards | Bankrate

Remote American English Language Tutor, Rosetta Stone (PT)

Engineer III, Application Systems

Junior On-Call Video Producer (Contract - Hybrid remote/ in studio San Francisco)

SLED Account Executive

Microsoft Azure Developer Associate Exam Prep Professional Certificate

Wiley Publishing is hiring: Education Editor-in-Chief Global Research Publisher

Education Strategy Architect – Southwest

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...