Manager of Communications and Process

November 9, 2026

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Benefits: Health insurancePaid time offWellness resourcesWORK LOCATION Jacksonville, FLNote: This position will be temporarily remote with transition to hybrid/on-site work in 2027. Candidate may reside outside of Jacksonville, FL upon hire, but must be willing and able to relocate within 12 months.REPORTS TO: Vice President, OperationsPOSITION SUMMARY The Manager of Communications and Process owns the internal communication and documentation infrastructure across the organization. This role establishes and maintains company-wide communication cadences, drafts and distributes announcements, and leads the development and refinement of all standard operating procedures (SOPs) and process documentation. A strong emphasis is placed on ensuring all materials reflect a cohesive brand voice, look, and feel. This individual will partner closely with all departments, but particularly with the Training & Development team to build and maintain a centralized knowledge base that serves as the organization’s single source of truth. This role also uses communication channels as a vehicle for employee engagement and recognition, helping foster a connected, motivated team culture.KEY RESPONSIBILITIES Internal Communications Establish and maintain company-wide communication cadences (i.e. weekly updates, company announcements)Draft, edit, and distribute organization-wide announcements, ensuring clarity, consistency, and appropriate tone for audience and contextServe as the primary owner/gatekeeper of internal communication channels (i.e. intranet, Teams announcements, email)Monitor effectiveness of communications (engagement, feedback) and adjust cadence/format as neededProcess & SOP Documentation Lead the development, review, and refinement of standard operating procedures across departmentsPartner with subject matter experts across the organization to capture, document, and standardize processesEstablish a consistent format/template for SOPs and process documentation company-wideOwn a regular review cycle to keep documentation current as processes evolveBrand Voice & Visual Consistency Maintain and enforce brand voice, tone, and visual identity guidelines across all internal communications and documentationReview materials produced by other teams for brand and voice consistency before distributionDevelop templates (announcements, SOPs, newsletters, presentations, etc.) that reinforce a cohesive look and feelKnowledge Base Management Partner with Training & Development to build and maintain a centralized knowledge base and accompanying trainingOrganize, categorize, and maintain content so information is easy to find and stays currentEstablish a governance process for who can update/contribute to the knowledge base and how content is vettedEmployee Engagement & Recognition Use internal communication channels to drive employee engagement and recognition (i.e. spotlight programs, milestone recognition, culture campaigns)Partner with leadership and HR to amplify recognition moments and culture-building initiatives through communicationsGather feedback on communication effectiveness and engagement impact, and iterate accordinglyWHAT SUCCESS LOOKS LIKE 30 Days : Assessed current state of internal communications (channels in use, gaps, stakeholder needs); evaluated platform options and cadence models against org size/structure; presented a recommendation with rationale for approval; initial communications delivered while transitioning to new structure60 Days : Cadence and platform selected and approved; rollout plan built; new structure implemented; SOP template work underway90 Days : Cadence and platform fully operational with at least one full cycle completed; feedback gathered and incorporated; knowledge base structure/governance defined in partnership with Training & DevelopmentWHAT YOU’LL NEED 1-3 years of experience in internal communications, corporate communications, process documentation, or a related fieldBachelor’s Degree in Communications, Business, or related field preferred; equivalent combination of education and experience will be consideredExcellent written communication skills with demonstrated ability to adapt tone/voice for different audiencesExperience developing or maintaining SOPs, process documentation, or knowledge base contentStrong project management and organizational skills; able to manage multiple communication/documentation projects simultaneouslyProficiency with SharePoint, Canva, Microsoft Office, andFlexible work from home options available.#J-18808-Ljbffr

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